Shipping & Returns
Damaged or Faulty Goods
In the unusual event the product you purchased is damaged, play dead must be notified within 3 days of delivery. play dead will replace the damaged goods at no cost. If the item is faulty, please contact us to request a refund or replacement product. play dead will arrange the return at our cost.
Goods supplied in accordance with the buyer’s orders can only be returned with the approval of play dead. If you would like to exchange the item or receive a refund for the item's value, please contact us. Items returned are your responsibility and shipping is at your cost. The items must be in saleable condition and in their original condition and packaging. play dead will cover the cost of sending the exchanged product. Refunds will not include shipping costs.
Returns should include documentation and be sent to:
play dead support
10 Highbrook Drive
Consumer Guarantees Act 1993
In the event the buyer is acquiring the product for personal purposes, then these conditions of sale shall be interpreted subject to the purchaser’s rights under the Consumer Guarantees Act 1993 (“the Act”) to the intent that no provisions shall in any way limit the purchaser’s rights under the Act. The guarantees contained in the Consumer Guarantees Act 1993 are excluded where the customer acquires goods from Play dead for the purpose of a business in terms of Sections 2 and 43 of that Act.
The prices for the products on the website are stated and are payable in New Zealand Dollars.
Export / Orders Overseas
Sorry we do not ship outside of New Zealand.
The buyer may cancel their order any time prior to despatch. Please Contact Us to cancel your order. No cancellation will have any effect until received and accepted by play dead.
Delivery is subject to stock availability. All deliveries have a fee of $10.00 per order. Should we be unable to fill your order we will contact you to request your preference of a back order or cancellation. We will not be liable for any delays in delivery of orders. We will endeavour to ship your items the following work day of receiving your order. Expected delivery times: Auckland (2-3 working days), North Island (3-4 working days), South Island and Rural Delivery (4-5 working days). Please Contact Us if your order does not arrive within 5 working days.
play dead must be notified at time of delivery. In regards to hidden damage, please notify play dead within 3 working days.
Proof of Delivery (“POD”)
POD requests will not be accepted after 10 days of the invoice date.
play dead reserves the right to withhold further delivery of goods where any monies under these trading terms are overdue. Any expenses, disbursements and legal costs incurred by play dead in the enforcement of any rights contained in this contract shall be paid by the customer, including any reasonable solicitors fees or debt collection agency costs.
The goods will be at the customer's risk immediately upon delivery. The customer will insure the goods at full replacement value until legal ownership has passed to the customer.
Legal ownership of the goods will remain with play dead until payment is made in full for the goods and for any other amounts owing by the customer to play dead. Without prejudice to any of play dead's other remedies, if any amount payable by the customer to play dead is overdue or the customer becomes insolvent, commits an act of bankruptcy, has a receiver appointed over all or part of the assets of the customer, makes or is likely to make an arrangement with its creditors, has a liquidator (provisional or otherwise) appointed or is placed under statutory or official management then:
play dead may cancel any outstanding order with the customer.
Any monies payable by the customer to play dead, whether due for payment or not, shall become immediately due and payable.
play dead reserves the right to enter, by its employees or agents and during normal business hours and on reasonable notice, the customer's premises and repossess and resell such goods.
Failure by play dead to enforce any of the terms and conditions contained in this contract shall not be deemed to be a waiver of any of the rights or obligations play dead has under this contract. Where the terms and conditions are at variance with the order or instruction from the customer, this contract shall prevail.
If you have any questions please Contact Us.